Return & Exchange Policy

 Eligible for Return or Exchange

You may request a return or exchange if:

• You received the wrong product, size, or color
• The product was damaged or defective on arrival
• The size doesn’t fit (for clothing or footwear)
• Items are missing from your order

To be eligible, items must be:

• Unused, unwashed, and unworn
• In original packaging with tags intact
• Returned with receipt/order confirmation.

Items Not Eligible

We regret that we cannot accept returns or exchanges for:

• Makeup, skincare, or personal care products (for hygiene reasons)
• Items that have been used, washed, or damaged by the customer
• Sale or clearance items
• Customized or personalized items
• Items returned after the 3-day period.

Exchange Process

Want a different size or color? If it’s in stock, we’ll gladly exchange it. If not, we’ll offer store credit or a refund as per your preference.

 Refund Policy

• Refunds are processed after we receive and inspect the returned item.
• You’ll get your money back via the original payment method (bKash, Nagad, card).
• For Cash on Delivery, refunds are issued via store credit or mobile payment.
• Refunds typically take 5–7 business days.

Return Shipping Cost

• If the return is due to our error (wrong/damaged item), we cover the shipping.
• If it’s a personal reason, you have to pay for shipping.

How to Request a Return or Exchange

• Go to our Track Order page or any of our support  (facebook/whatsapp etc.)
• Click “Return/Exchange” next to your order
• Fill out the form and describe the issue
• Our team will respond within 24–48 hours.

Need help?

 Email: support@rupsaaj.com
Hotline: +8801518981543 (Sat–Thu, 10 AM – 8 PM).

Our Commitment

We believe in long-term trust. If you’re ever unhappy, we’ll go the extra mile. At Rupsaaj, your style, confidence, and happiness come first.